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01/08/2026: It's a shame the casino doesn't offer complimentary drinks to its customers. You have to budget for the drinks. Another visit to the toilets revealed they were filthy. I told the staff, but they still didn't clean them. On the other hand, the syrups are free with tap water, of course, we're in a spa. Oh yes, there was bright yellow urine on the toilet seat; I had to wet a toilet paper to clean it. Unacceptable for a casino. Another visit in July, at the end of July. It wasn't a Friday or a Saturday, it was closing time. I approached the checkout and the self-service machine was already out of order. No problem, I joined the queue with a €98 receipt. I asked the cashier if I could give her two euros to round it up to €100. At this point, I don't know if she was a manager or simply incompetent, but she told me, "No, no, no, that's not possible," speaking rudely to me and saying, "If you want, I can refuse to process your receipt. You'll just have to come back tomorrow morning." Shocked, I told her to lower her voice and that she had no right to speak to me like that, knowing it wasn't the first time, and in front of other customers who were still there, and my husband witnessed the whole scene. Once again, I find it deplorable for a casino that calls itself a casino to have such unprofessional and uncivilized staff! I come to have a good time, not to be spoken to like a... schoolgirl where she was treated like dirt... to put it mildly.

25/07/2026: Absolutely unacceptable! The guy at the entrance tonight, 3 customers lost and 3 regulars gone, too bad for you.