Les meilleurs restaurantsde cuisine autres cuisines europeéennes dans le arrondissement Paris-7E de Paris

19/09/2026: When you take a trip again and experience it with even more intensity, it's the best.

18/09/2026: In an era where customer experience and service quality have become almost as important as the product itself, one would expect an institution like Le Bon Marché to be particularly attentive to how it treats its customers, and especially to how it reacts when it makes a mistake. Unfortunately, my experience was exactly the opposite. I had purchased two Livy lingerie sets at Le Bon Marché, for a total of €770, one of which I had specifically chosen for my wedding and honeymoon; a fact I had even mentioned to the sales assistant during my purchase (a Tuesday afternoon in a very calm atmosphere where the sales assistant was anything but busy). On my wedding day, when I went to get dressed, I was in for a nasty surprise: the security tag had been left on the bra when I went through the checkout. Obviously, I couldn't wear it. Mistakes happen. But discovering the security tag on your wedding day, on an outfit bought specifically for the occasion, is inevitably very disappointing. It's also in situations like these that you see how a retailer chooses to treat its customers when it makes a mistake. So I contacted Le Bon Marché, providing the receipt and a photo of the bra with its security tag, explaining the circumstances. I sincerely expected a retailer of this caliber to understand the disappointment and, at the very least, try to turn this negative experience into a gesture of goodwill. The solutions offered after about ten exchanges were unfortunately inadequate: either return the unworn bra for a refund (no compensation was given for the panties, which had been specifically purchased with the set and which I couldn't return because I was already wearing them when I discovered the mistake), or receive a "small concession" of around €35 ​​on an initial order of €770, the equivalent of a 20% discount on the bra (barely equivalent to a sale discount...). I finally chose to return the bra and receive a refund. But I remain deeply bitter about the lack of consideration shown to the situation. The responses and solutions offered gave me the impression that the objective was more about closing a complaint at minimal cost than genuinely acknowledging the experience and trying to restore a customer's trust. A real disappointment, both with a Parisian institution I was quite fond of and with Livy, who failed to turn the situation around. In the end, a lost customer for both of them. Neither of them will see me again. There are plenty of other brands and department stores in Paris.