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23/07/2026: @McDonald’s France, is this really the level of training and management you expect from your managers? As a vegetarian, I ordered a vegetarian product. Since the packaging didn't have the usual label, I asked an employee to confirm that it was indeed the correct sandwich. He assured me that it was. After I started eating it, I discovered that it was actually a chicken sandwich. I went to inform the manager. Instead of apologizing, she replied, "It's not a big deal, you didn't eat pork." This remark is disrespectful and shows a profound disregard for customers' dietary beliefs. Even worse, she denigrated her own employees, declaring that they "can't do anything right" and that they are "good-for-nothings." Is this how a manager is supposed to talk about their team? Mistakes happen. However, this manager's lack of professionalism, lack of empathy, and behavior are unacceptable. I expect McDonald's France to train its managers to respect both customers and their staff.

22/07/2026: A very bad experience. I ordered a McDonald's Veggie and received a chicken sandwich. Being vegetarian, I asked an employee for confirmation, and he assured me it was indeed the vegetarian option. Trusting this information, I ordered a second one. That's when I discovered the truth: the second sandwich was indeed a Veggie, with packaging and contents completely different from the first. It was therefore obvious that the first sandwich was a Chicken, not a vegetarian product. Beyond this particularly serious error for people with specific dietary choices, the manager's attitude was deplorable. She was unpleasant, condescending, and spoke to us with great disdain. When we asked for a refund, she even denigrated her own staff, saying, "They're useless, what do you want me to say?" I want to emphasize that this behavior is unacceptable, both towards customers and employees. My best wishes to the team that has to work under these conditions.