Les meilleurs restaurantsde cuisine française en Arles

21/09/2025: My husband surprised me by booking two nights at this hotel, which was billed as a luxury establishment. The intention was good, but the experience turned into a nightmare. The room was unworthy of the price paid: a strong smell of sewage, mold in the bathroom, a broken toilet door, a missing shower seal (water leaked everywhere), and, surprisingly for a "private mansion," the front door opened directly onto... the bathroom. Zero privacy. Video attached: Room 23. Since it was a gift, I didn't dare say anything on the first day so as not to spoil the surprise. But when we got back to our room around 7 p.m., the smell had become unbearable. I called reception to report these problems and request a discount to cover all our inconveniences. The response was astonishing: no acknowledgement of the flaws, no gesture, and a clear request to leave the establishment immediately since I was unhappy. No solution, no apology, not even a check-out. In short: if you're not happy, you leave. This is unacceptable for a property that claims to be upscale and 5-star. However, I would like to point out that the valet, a young man with an accent, was extremely kind and very professional. This is the only positive note in this disastrous experience, and it pains me to have to write such a review when some employees do their jobs well. But the facts are there: an unsanitary room, contemptuous management, and no consideration for customers. I took photos, videos, and audio recordings of my exchanges so that everyone can judge for themselves the gap between the facade and the reality. Unfortunately, I read in recent reviews that I was not the only victim.

07/09/2025: One of my best experiences Charming hotel Friendly staff 5/5 well deserved