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25/05/2026: Beware of misleading photos and small rooms. Advertised as a 4-star hotel. The reality is quite different. We booked 5 nights at the Grand Hôtel de Serre Chevalier, advertised as a 4-star hotel, right in front of the ski lifts. Prices varied depending on the day, around €200 per night. The website is enticing: beautiful photos, swimming pool, ski lockers, and it looks spacious. At the end of the season, we expected at least something clean and functional. The room. Tiny. You have to move sideways to avoid bumping into things. Zero storage, barely enough space to hang a jacket. We also noticed sloppy finishing touches, like a missing electrical outlet cover. We dropped off our luggage and left immediately because we had reservations. It wasn't until we returned in the evening that we truly discovered the state of the place: stained duvet and sheets, black carpet covered in marks, and a phone with a layer of grease and dust two centimeters from the headboard. And the bathroom... thick black and orange mold, layers of hair, toothpaste stains on the walls and mirror, black marks that had clearly never been cleaned. A real mess. I've attached photos, of course. The hotel's reaction. The next morning, I went down to complain at reception (another guest was doing the same thing right next door). That afternoon, when I returned, the room still hadn't been cleaned. An employee came over, condescendingly acknowledging that "it's indeed not clean," without offering any solution whatsoever. I was told that I couldn't change rooms, as the hotel was full. I would learn at the end of my stay that this was untrue. A technician then came to redo the shower grout (not all of it, but the effort was noted), which meant we were without our room for a few hours while it dried. This clearly demonstrates that it wasn't impossible to do it before our arrival. On the next cleaning, the toothpaste stains were still there, an open safety pin was lying on the floor, and the towel rack had never been cleaned. I ended up cleaning it myself. With each cleaning, new hairs appeared in the sink, clearly not mine. The rest. Booking a time slot at the pool is complicated. The hotel hallways are dirty: dust on the walls, crumbs on the floor, and this remained the case for several days until we complained. The only real positive point: the breakfast, which was nice. Communications with management. By email, I received a response saying they were new. Fine, but mold doesn't appear overnight, and the end of the season is still a few months ago. I asked, at the very least, not to pay for the first night (the one we couldn't shower in this state) as well as compensation for the few hours we were out of the room while the technician worked on it. A flat refusal, with an invitation to come back and see the improvements. No thanks. The lesson of this stay: don't let yourself be taken advantage of. You pay for a service, and when that service isn't provided, you have rights. Claim them on the spot, and don't give up.

03/10/2024: Our first ski holiday in this area. The ski area is very extensive and has guaranteed snow. The hotel is very conveniently located for the ski slopes (walking distance from the gondola). Cozy small-scale hotel. Rooms are basic and temperature (of room and shower) was not always optimal, but the rooms are spacious and clean, and with a balcony overlooking the slopes. And our dog was also welcome. The staff is very friendly. Breakfast was well taken care of, dinner was really great. The rooms are worth 4*, because of the location, the staff and the dinner we give 5*!

08/05/2024: Au top hôtel très agréable le personnel est très sérieux les chambres agréable et la restauration est très variées je recommande absolument cet hôtel