Les meilleurs restaurants en Anglet

09/05/2026: An ideal place to go for a drink, lunch or dinner

18/04/2026: Hello, I don't usually write this type of review, but I was disappointed with this establishment. I contacted them but received no response, so I wanted to share my experience. First, I want to clarify that this message is intended to be constructive and help improve the experience for future guests. Unfortunately, I was quite disappointed with our stay, especially compared to the expectations associated with your establishment's 5-star rating. Regarding the overwater bungalow: • The size and layout did not match the photos on Booking and other platforms. We had a bungalow of approximately 20 square meters, without a lounge area, which was less comfortable than we had imagined. • The sloping floor was difficult to live in, and a constant noise, probably from the pump, disturbed our stay despite our complaints. • The finishing touches in the suite were disappointing: damaged and torn curtains, a poorly attached toilet paper holder, no way to play music, a telephone not fixed to the wall, and marks and imperfections on the walls and paint. These details give an overall impression of lower quality than one would expect from a 5-star hotel. Regarding the spa: • Upon arrival, we waited 10 minutes without being greeted. • Bathrobes and towels were neither available nor neatly arranged, which created confusion regarding seating. We therefore shared a lounge chair, and no drinks were offered. • The spa did not match the images: no hammam, only a small sauna, and the showers showed signs of mold. The slippers appeared to be reused, which was neither pleasant nor hygienic. Regarding breakfast: • Arriving at 10:00 AM, several items were missing. For €36, the service seemed somewhat out of step with what is offered on-site. Other points: • I noticed on resale sites that some prices were lower than those offered directly by the hotel, with additional services included. When I mentioned this, the response was that it was due to supply and demand. It remains surprising, especially for 5-star establishments, that third parties can offer a lower price than the hotel. Positive points: • The staff who took us to the boat were very friendly and welcoming. • The sommelier was pleasant and attentive. In summary, our overall experience did not live up to our expectations for a 5-star stay, and I was quite disappointed. However, I hope that this feedback will be taken constructively to improve services and the satisfaction of future guests. Thank you for your attention, and I hope that these comments will help make the experience more in line with your guests' expectations. Sincerely,