Les meilleurs restaurants en Arles

21/09/2025: My husband surprised me by booking two nights at this hotel, which was billed as a luxury establishment. The intention was good, but the experience turned into a nightmare. The room was unworthy of the price paid: a strong smell of sewage, mold in the bathroom, a broken toilet door, a missing shower seal (water leaked everywhere), and, surprisingly for a "private mansion," the front door opened directly onto... the bathroom. Zero privacy. Video attached: Room 23. Since it was a gift, I didn't dare say anything on the first day so as not to spoil the surprise. But when we got back to our room around 7 p.m., the smell had become unbearable. I called reception to report these problems and request a discount to cover all our inconveniences. The response was astonishing: no acknowledgement of the flaws, no gesture, and a clear request to leave the establishment immediately since I was unhappy. No solution, no apology, not even a check-out. In short: if you're not happy, you leave. This is unacceptable for a property that claims to be upscale and 5-star. However, I would like to point out that the valet, a young man with an accent, was extremely kind and very professional. This is the only positive note in this disastrous experience, and it pains me to have to write such a review when some employees do their jobs well. But the facts are there: an unsanitary room, contemptuous management, and no consideration for customers. I took photos, videos, and audio recordings of my exchanges so that everyone can judge for themselves the gap between the facade and the reality. Unfortunately, I read in recent reviews that I was not the only victim.

07/09/2025: One of my best experiences Hotel with lots of charm Friendly staff A well-deserved 5/5

09/10/2025: Above all, do not choose this relay point for your packages. They refuse them!!!! Then go find them! I bought a video game and I got nothing... and lost money. The package went back to the platform and now it's complicated!! ZERO STARS

08/10/2025: Refuses packages addressed to him, completely unprofessional and very unpleasant. Avoid.

15/02/2026: I had a great experience at Memphis - Arles. The Memphis Burger was super tasty—juicy, well-seasoned, and really satisfying. The staff were incredibly friendly and welcoming, which made the whole visit even better. I’ll definitely come back!

24/01/2026: We stopped at the Memphis on the highway and were greeted by a strong smell of frying… a bad omen. I ordered a “chicken” burger, but it was more like shoe leather than anything else: the bun was cold and hard, soaked in some strange sauce. To top it all off, the price was exorbitant for what it was. I couldn’t eat a thing. On our way out, a trip to the restroom was even more disappointing: the smell was nauseating and the floor was sticky… I shudder to think what it must be like in the summer. Absolutely avoid this place. Keep walking.