Les meilleurs restaurantsde cuisine autres cuisines europeéennes en Bas-Rhin

28/09/2024: Order placed a week ago for more than €3000 from a sales consultant with delivery, seller who checked my address in store and did not inform me of any error that day... Confirmation email indicating that my order has been processed. On the day of delivery I am called to "check my address" and I am informed that the carrier does not deliver to my address following a postal code error on my Ikea family card....I do not see the report, given that the order form clearly specifies my delivery commune (7km from Ikea, a well-served and well-known Strasbourg commune). I was asked to cancel my delivery and return to the store to start all over again. Obviously no one had taken the time to check my address before delivery. It's a shame because it was a big order for my family.... To flee....

26/09/2024: Good morning, As a loyal customer of the IKEA brand, whose products I have enjoyed for years, I recently contacted the after-sales service of the IKEA store in Strasbourg regarding an oil maker whose cap did not open. When I explained my problem to Ms. Khadja, the customer service advisor, her first reaction was to tell me: "You need to clean this oil maker before bringing it back, I can't do it that way." I then told him that I had not been able to clean it inside because the cap did not open, but that the outside of the product was clean. Following my response, she informed me that she could not find this purchase in my IKEA Family account and therefore could not do anything. She then sent us away without any attempt to resolve the problem, with a rude attitude which I believe does not reflect IKEA's customer policy. My questions are: 1. Is it IKEA's customer policy to deal disrespectfully with a customer who returns a kitchen product (with a clean exterior, and which only contains olive oil) inside) saying, "What is that, you brought it back without washing it?", which shows a clear lack of training and courtesy? 2. How come this advisor was not able to find my invoice, even though I was able to access my purchase history on my customer account and provide her with a screenshot? As a customer who has shopped in various countries, I am familiar with IKEA's customer service policy, and I know that is not how you treat your customers. I think this employee should be called to order and undergo new training in communication and customer service. Sincerely, Hakan Dinga