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25/08/2024: Unfortunately completely disappointed with the hotel. It was visited as part of a bus trip, so we didn't choose it ourselves, otherwise we certainly wouldn't have stayed there overnight. The hotel is located far outside surrounded by ruins. The rooms were dirty, others weren't even made ready. A very unpleasant smell in the rooms. Broken curtains and mattresses. The bathroom was a complete disaster. Extremely narrow, old and above all unclean. That doesn't work in the bathroom at all. With blue light you could still see what the predecessor had left behind. We were lucky enough to have a desk and therefore a little more space; others, as written in some previous reviews, couldn't even unpack their suitcases. There wasn't really a closet, just a shelf, which we had to clean first. We were really considering moving to a nearby B&B. The next day nothing was done in the room, neither the beds, nor the cleaning, nor the trash emptied. Only when asked was the trash can emptied the next day and the towels changed. But nothing else. Lack of staff or not, and taking into account various standards abroad, none of this is acceptable. Especially when it comes to hygiene! Breakfast wasn't really good either, baked baguettes with some sausage and cheese. Only the croissants were ok. As part of the trip we had half board, i.e. dinner. A la carte might be better, but what we got was nothing. Goulash with pasta, meat with rice are really not a showcase for the otherwise highly praised French cuisine. Here, too, our expectations were NOT a 3-star menu, but down-to-earth good would have been nice. There were no vegetables or fruit for the entire 5 days. There were no alternatives for vegetarians or even an overview of the ingredients of the dishes. Unfortunately, many people today have to know what they eat due to allergies and intolerances. Staff overall not very friendly either. Drink prices are completely exorbitant. No response to complaints about fermented wine. In general we had a feeling of arrogance and haughtiness. Unfortunately I have to write it so clearly! We would give the hotel a wide berth next time.

02/08/2024: Copy of email sent to general management I am contacting you regarding the inappropriate behavior of the manager of this hotel. My wife and I arrived at 4 a.m. Wednesday July 30, 2024. We were greeted by the night watchman (after calling him on his cell phone, phone number being written on the door). He was personable, pleasant and efficient. He told us the price of the room was 45 EUR, then gave us room 104. I wanted to pay for the room and give him my credit card and my ID, he told me that we could do that tomorrow at check out. I took the opportunity to ask for the check out times, he told me 12 p.m. and that if I ever lingered a little, he wouldn't hold it against me. He wrote my name on a post it with the rate and room number. I asked him if the motorbike parked on the side near the entrance wasn't in the way, he told me it wasn't a problem. I went to bed, it was 4 a.m. When I woke up around 9:30 a.m. I went to reception and a lady introducing herself as the manager welcomed me. I had 3 problems: The post it with the price has disappeared. I was asked for 55 eur instead of 45 eur, you will tell me it is only 10 eur difference but I insist on the principle... She called me a liar and refused to contact the night watchman to ask him the question. She took the opportunity to say: “It’s always the problems with you”. This is the first time I have set foot in this hotel and in the region. I dare to hope that this remark has nothing to do with any remark about my origins.. She immediately said that check out is at 11 a.m., I told her that I was planning to leave well before but that the bellman told me it was 12 p.m. She then reproached me for having parked along the hedge near the front door even though I had asked for permission, that the vehicle did not obstruct access in any way and that it was for a safety issue. (camera in front of reception). The director called me a liar on several occasions for these 3 points... I finally paid the 45 EUR with totally inappropriate remarks. I had to move the vehicle. I had to leave the room early even though it was planned... I called back the night watchman who confirmed the 3 points stated above and who fully assumes his instructions and does not understand the actions of this lady. Apparently this isn't the first time... I am appealing to you to find out if the general management intends to do something about this. Sincerely. So I pass on the dilapidation of the room, the separate beds, the cleaning ladies who speak out loud at 8:30 in the morning...