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07/04/2026: I often stay at this hotel, and I'm always respectful. Sometimes I wake up late, but this morning the manager came into the room yelling at us, even though it was 12:02 PM. This is unacceptable, especially since I repeatedly told him to close the door because I wasn't dressed and we were getting ready to leave. One of the employees was also insulting us. Frankly, avoid this place!

12/03/2026: The hotel is located in an industrial area. There are numerous other hotels and fast-food chains nearby. Public transportation is readily available, and arriving by car is also very convenient. From the outside, the hotel appears quite tidy. The lobby also looks well-maintained and inviting. The staff is exceptionally friendly and accommodating, both at check-in in the evening and at check-out the following morning. Now, let's talk about the room: It was, in some parts, absolutely disgusting. You're greeted by numerous, unidentifiable dark stains on the light-colored carpet. There were also black hairs on the "fresh" bed. All the furnishings were badly worn, and the bathroom door looked like it belonged to a motorway service station toilet. Who installed the bathroom fixtures? They were filthy and in dire need of renovation. The kettle was also broken (you could see the wires!) and heavily soiled and scaled inside. Some of the walls had black marks (presumably from pictures hanging there at some point?). We were very tired and slept in sweatpants and sweaters; otherwise, we would have left immediately. I read that the hotel belongs to a chain with over 300 hotels. This is unacceptable and should be rectified immediately. I would not book this hotel again. The only positive aspect was the extremely friendly staff, who probably have no control over the hotel's condition.

20/09/2025: This establishment appears to be permanently closed. A sign reads "Property for sale".

01/09/2025: Friendly owner, nice terrace too, but average pizzas with undercooked dough, a shame

29/07/2026: I ordered a ToogoodTogo basket, arrived at the store, but it was closed and they weren't answering the phone. This is the second time this has happened to me with this restaurant…

19/07/2026: The service wasn't great, the prices were reasonable, but the quality wasn't there.

14/07/2026: We come every holiday and honestly, the pizzas are fantastic and very affordable. They are incredibly helpful and friendly. There's hardly any wait.

11/07/2026: The "large" pizza is the same size as the average, yet much more expensive... Ridiculous. The pizzas have WAY too much cheese, and to top it off, the edges are burnt... the new menu is very disappointing...

02/07/2026: My husband booked a spa package for us at Château Grand Barrail in Saint-Émilion as a surprise after I’d recently been unwell and hospitalised during our holiday in France. We were really looking forward to a relaxing afternoon, but unfortunately our experience was so upsetting that we left before our treatments. After arriving, we were shown to the spa and invited to use the facilities while waiting for our massages. While I was alone in the ladies’ changing room, two male private security guards walked in without any warning. Just moments earlier I had been completely undressed. They did not introduce themselves, explain why they were there or apologise, and they were not accompanied by a female member of staff. I was shocked, embarrassed and felt my privacy had been completely disregarded. I fully appreciate that security staff have an important role, but that should not extend to entering a ladies-only changing room without warning while female guests are undressing. At the same time, my husband experienced an equally unacceptable situation. He had locked all of his clothes, wallet and personal belongings in the locker provided, expecting them to be safe and secure. When he returned to retrieve his sunglasses, he discovered that the locker door had been removed completely, leaving all of his belongings exposed and accessible to anyone. We then realised maintenance staff were replacing locker doors while guests were actively using the changing rooms. When my husband questioned the workers, they were dismissive, simply saying they were “doing their job.” We then raised the matter with the spa staff, who appeared equally unconcerned, explaining that maintenance staff were simply changing the locker doors. This completely misses the point. Guests should never be allocated lockers that are about to be dismantled, nor should the door be removed from an occupied locker without warning. It was an obvious security risk and entirely avoidable. Following these two incidents, we no longer felt comfortable remaining at the spa and made the difficult decision to leave before our massages. We then spoke to the front-of-house manager, Rodrigo (if I have his name correct). While he apologised regarding my husband’s locker, he immediately dismissed my concerns about the two male security guards entering the ladies’ changing room while I was alone. His response was that the security staff “could go anywhere they like.” At no point did he acknowledge the impact this had on my privacy, apologise for that aspect of the incident, or suggest that the hotel’s procedures would be reviewed to prevent it happening again. Equally disappointing, despite the distress caused and the fact that we left without receiving the spa treatments we had booked, no goodwill gesture or attempt was made to resolve the situation. This response from management was particularly concerning and left us feeling that guest welfare was not being taken seriously. For a luxury château and spa in Saint-Émilion, I would expect guest privacy, dignity and the security of personal belongings to be treated as fundamental priorities, and for all guests to be treated with the same respect and courtesy at all times. Sadly, our experience suggested otherwise. Given both the incidents we experienced and the dismissive response from management, I would strongly caution others against staying here if this is the standard of care and accountability you can expect. If you value your privacy in a ladies-only changing room or expect your belongings to remain secure after locking them away, I would strongly recommend considering alternative spa facilities in Saint-Émilion.

15/05/2026: Beautiful place to have lunch, the food was really good.

14/12/2025: Yesterday, December 13th, we ordered coffee... coffee with milk. But, alas, it was cold milk with coffee. I felt like they did me a favor with my money. How much should coffee with milk cost to be hot?

30/11/2025: Fast service, prices are reasonable