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Madame - Bistro Store
Marcq-En-Baroeul
23/02/2024: Very bad experience, terrible customer service. I contacted the company several times and they never responded.
We ordered for a company meal, with a vegan person and this clearly put them in difficulty:
- Unpleasant (even execrable) reception by telephone: presumption about the vegan person, no listening on your part and "it's true that if you have people who eat stones..." this is not an acceptable way of dealing address a client (and a person in general)
- Non-adaptation to different diets: we expect a caterer to be able to adapt or offer solutions.
- Last minute change of dish: we had stipulated to you from the start the desired service date, why not plan the selected dishes accordingly
- I failed to specify accompaniments, they did not ask me for details and therefore took the liberty of choosing.
Despite all this and my reminders, no one from the team came back to us with excuses, solutions or commercial gestures.
07/11/2023: Checking the detailed research of Tamás Frei's novel brought me here.